Effect of Workplace Conflicts on the Performance of Deposit Money Banks in Enugu State

Iwuji, A. N.; Okechukwu, E. U.

doi:10.5281/zenodo.7425559

Effect of Workplace Conflicts on the Performance of Deposit Money Banks in Enugu State

Authors: Iwuji, A. N., Okechukwu, E. U.

Journal: Global Journal of Finance and Business Review (GJFBR), ISSN 1694-450X

Citation: GJFBR 5(4), 2022-12-11.

DOI: 10.5281/zenodo.7425559

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Type: Original Research

Abstract

The study examined the effect of workplace conflicts on the performance of Deposit Money Banks in Enugu state. The objectives of the study were to: examine the extent relationship conflict has an effect on service delivery; the effect of Task conflict on employee turnover and the effect of process conflict on customer satisfaction of Deposit Money Banks in Enugu state. The study employed a survey research design. A sample of two hundred and seventy-sixty (276) was derived from a population of nine hundred and eighty-three (983). The study revealed that to an extent relationship conflict affects service delivery of Deposit Money Banks in the Enugu state; significant negative effect of Task conflict on employee turnover, and there was a significant effect of process conflict on customer satisfaction of Deposit Money Banks in the Enugu state.

Keywords

Workplace Conflicts, Performance of Deposit Money Banks, Enugu State Authorship Iwuji, A. N., & Okechukwu

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