Effect of Workplace Conflicts on the Performance of Deposit Money Banks in Enugu State

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Effect of Workplace Conflicts on the Performance of Deposit Money Banks in Enugu State

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  • December 11, 2022
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ABSTRACT

The study examined the effect of workplace conflicts on the performance of Deposit Money Banks in Enugu state. The objectives of the study were to: examine the extent relationship conflict has an effect on service delivery; the effect of Task conflict on employee turnover and the effect of process conflict on customer satisfaction of Deposit Money Banks in Enugu state. The study employed a survey research design. A sample of two hundred and seventy-sixty (276) was derived from a population of nine hundred and eighty-three (983). The study revealed that to an extent relationship conflict affects service delivery of Deposit Money Banks in the Enugu state; significant negative effect of Task conflict on employee turnover, and there was a significant effect of process conflict on customer satisfaction of Deposit Money Banks in the Enugu state.

Keywords: Workplace Conflicts; Performance of Deposit Money Banks; Enugu State

Authorship
Iwuji, A. N., & Okechukwu, E. U.

DOI: https://doi.org/10.5281/zenodo.7425559 | FULL PDF

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