Assessing the Impact of E-Government Initiatives on Citizen Engagement and Service Delivery in Developing Countries, with a Focus on Nigeria
- Post by: airjournals
- July 27, 2024
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Chinelo Augustine Umezurike
Mohawk College, Canada
Citations – APA
| Umezurike, C. A. (2024). Assessing the Impact of E-Government Initiatives on Citizen Engagement and Service Delivery in Developing Countries, with a Focus on Nigeria. International Journal of Advanced Economics and Sustainable Development, 5(1), 1-12. DOI: https://doi.org/10.5281/zenodo.13089210 |
ABSTRACT
In an era of digital transformation, this study explores the profound impact of e-government initiatives on citizen engagement and public service delivery within the context of Nigeria, a developing nation. Through rigorous analysis of survey data using correlation and regression, two key findings emerged: firstly, a statistically significant positive relationship was established between awareness of e-government initiatives and increased citizen engagement in public services and decision-making processes. This underscores the pivotal role of education and outreach in fostering a transparent and inclusive democracy. Secondly, the study revealed that the implementation of e-government platforms significantly enhances the efficiency and quality of public service delivery. These findings underscore the transformative potential of digital governance, emphasizing the need for sustained investments in digital infrastructure, training programs, and regular evaluations. This study not only advances our understanding of the nexus between technology and governance but also provides actionable insights for policymakers, emphasizing the importance of informed citizenry and robust digital platforms in building a more participatory, efficient, and accountable government.
Keywords: E-Government Initiatives; Citizen Engagement; Public Service Delivery; Digital Governance; Developing Countries