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Business Process Management and Performance of SMEs in Enugu State

Business Process Management and Performance of SMEs in Enugu State

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  • November 17, 2023
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Authored by
Onah, Sylvester PhDa, Mgbobi, Ikechukwu Cyriacusb, & Nduka, Okwuchi Gospel PhDc
aDepartment of Business Administration, Institute of Management and Technology, Enugu
bDepartment of Accountancy, Gregory University, Uturu, Abia State
cDepartment of Business Administration and Management, Federal Polytechnic, Nekede, Owerri

Abstract

The study evaluated the business process management and performance of SMEs in Enugu state. The specific objectives were to: examine the relationship between simplified operations and minimization of error and evaluate the relationship between product safety and increased profit of SMEs in Enugu State. The area of the study was the SMEs in Enugu State. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire. A total population of 1102 staff was used. The adequate sample size of 284, using Freund and William’s statistic formula at 5 percent margin of error was used. 244staff returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Pearson correlation coefficient (r). The findings indicated Simplified operations had positive relationship significance with minimization of error state (r= .418 < .983, p<.05) and Product safety had positive significant relationship significance with increased profit of SMEs in Enugu State as reported in the probability value of (r= .386 < .969, p<.05). The study concluded that simplified operations and product safety had positive relationship significance with minimization of error and increased profit in small and medium enterprises (of SMEs) in Enugu State. The study recommended among others that Employees should be trained in every aspect of organizational activities in other for the organization not to lack capable employees in any department of the organization.

Keywords: Business Process Management; Performance of SMEs; Enugu State; Product Safety; Simplified Operations
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Citation: Onah, S., Mgbobi, I. C., & Nduka, O. G. (2023). Business Process Management and Performance of SMEs in Enugu State. Contemporary Journal of Management 5(4), 46-63. https://doi.org/10.5281/zenodo.10144137

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