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Effect of Career Development on Employee Performance in Selected Banks in Enugu State

Effect of Career Development on Employee Performance in Selected Banks in Enugu State

Authored by

Ubani, Solomon Ndubuisi1, Prof. Okechukwu, Elizabeth Uzoamaka2, Mbah, Paulinus Chigozie PhD3
123Department of Business Administration, Enugu State University of Science and Technology

Abstract

The study examined the effect of career development on employee performance in selected banks in Enugu State. Career development is hampered by some factors which include: nepotism, greed and discrimination based on gender or ethnicity, and a poorly articulated human resource development program. This study therefore sought to know the effect of career development on employee performance in banks in Enugu state. The objectives of the study are to determine the effect of career counselling on employee service quality in the banking industry in Enugu State. To ascertain the effect of employee training on employee service quality in the banking industry in Enugu State. To establish the effect of career mentoring on employee service quality in the banking industry in Enugu State.The Scope of the Study was to study the effect of career development on performance of employees in banks using Zenith bank, Access bank and United Bank of Africa as case studies. The period covered was 2012 to 2021.Data were sourced through primary and secondary means comprising of questionnaire and journal articles and textbooks. Population of the study was 112 employees of the selected banks. Sample size was all the 112 employees of the banks randomly selected. Data were analysed through the use of mean score while z-test was used to test the hypotheses. In the finding, it was discovered that Career counselling has a significant effect on employee service quality. Career training has a significant effect on employee service quality. Career mentoring has a significant effect on employee service quality. The study concludes that career development influences employee job performance in organizations, and recommended that Career development should be based on realistic and standard methods. It should be available to all staff, not selected staff.

Keywords: Career Development; Employee Performance; Enugu State

 

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